Client Communication & Management
Keep clients happy and projects on track: the seven communication mistakes, how to run video and chat conversations, setting expectations, managing scope creep, and resolving conflict without losing the client.
4 modules
Self-paced video, with the handouts and worksheets each module needs.
Taught by Craig Cannings, Chief Learning Officer, Freelance University
- MODULE ONE: Foundations of Client Communication
- MODULE TWO: Methods of Effective Communication
- MODULE THREE: Managing Client Expectations and Projects
- MODULE FOUR: Resolving Conflict and Handling Difficult Clients
1 template you keep
Checklists, worksheets and guides — yours to download and use with clients. Every module's slide handout comes too.
- Foundations of Effective Communication
Every Virtual Administration course, and the other 210
211 courses, 466 hours, 499 templates, new training every month. 14-day money-back guarantee, no questions asked.
- Everything in monthly
- Twelve months for the price of nine
- 14-day money-back guarantee
Also in Virtual Administration: Virtual Bookkeeping · CRM Systems and Support · Virtual Customer Support · Digital Research Skills · Email & Calendar Management · Become an Executive VA · Virtual Assistant Foundations · All 211 courses are in every membership.