Virtual Customer Support
In this course, you will hone and develop your virtual customer support skills in the context of a digital world. You will learn some effective skills and strategies for providing awesome customer support via Social Media, Help Desk Software, and Live Chat apps.
What you learn
Self-paced video, with the handouts and worksheets each module needs.
Taught by Craig Cannings, Chief Learning Officer, Freelance University
- Workshop Handout (PDF)
- Intro to Digital Customer Service
- Digital Customer Service Skills
- Digital Customer Service Channels
- Customer Service Roles
- Digital Customer Service Tools
- Customer Service Best Practices
- Digital Customer Service Tools (PDF)
1 template you keep
Checklists, worksheets and guides — yours to download and use with clients. Every module's slide handout comes too.
- Digital Customer Service Tools
Every Virtual Administration course, and the other 210
211 courses, 466 hours, 499 templates, new training every month. 14-day money-back guarantee, no questions asked.
- Everything in monthly
- Twelve months for the price of nine
- 14-day money-back guarantee
Also in Virtual Administration: Virtual Bookkeeping · CRM Systems and Support · Digital Research Skills · Email & Calendar Management · Become an Executive VA · Virtual Assistant Foundations · Client Communication & Management · All 211 courses are in every membership.